In the current age of globalization, which intensifies competition among companies the quality of products alone may not guarantee success. Customers have to be offered comprehensive services ensuring their maximum satisfaction. A satisfied customer is a regular customer who can, moreover, bring new potential clients. However, such a customer expects to receive high-quality, terminologically accurate and linguistically correct manuals, documentation and other materials. Additional information may be obtained by customers and service personnel alike, for example through modern multimedia equipment such as computers. In the field of translation, globalization of the market brings growing volumes of orders which require narrow specialization.
ARTEC's objective is to be a modern company. The firm provides comprehensive services in the field of its specialization. ARTEC's objective is long-term cooperation. The company offers its clients a high quality of work, terminological consistency of translated materials and a professional approach. ARTEC's activities are focused on multimedia, localization, creating and maintaining glossaries of terms and phrases, user guides/manuals/documentation, and commercial/training/advertising materials. The company offers its clients individual care and provides project and glossary management. ARTEC respects quality control standards DIN2343 and ISO9000. Clients' satisfaction is also ensured through a company policy based on maximum use of modern translation instruments and procedures, minimizing unproductive costs, and creating permanent teams of translators specialized in fields required by individual customers.
As part of comprehensive customer care the company also provides other services, such as DTP and printing.